Privacy Policy
Effective Date: 26th of February 2026
Introduction
Zervio LTD (“we,” “our,” or “us”) is committed to protecting the privacy of our users (“you” or “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Zervio Eco or Orbit (the “Platform”).
1. Information We Collect
We collect information to provide and improve our services. The types of information we may collect include:
1.1 Information You Provide
Account Information: Name, email address, company name, phone number, and billing details.
CRM Data: Information you upload to the Platform, including customer contact details, notes, files, and other related content.
1.2 Automatically Collected Information
Usage Data: Information about how you interact with the Platform, such as IP addresses, device information, browser type, and pages visited.
Cookies and Tracking Technologies: Small files placed on your device to track activity and enhance user experience. You can manage cookies through your browser settings.
2. How We Use Your Information
We use your information to:
Provide, operate, and maintain the Platform.
Process transactions and manage billing.
Respond to inquiries and provide customer support.
Improve the Platform by analyzing usage trends.
Communicate updates, offers, or service announcements.
Ensure compliance with legal obligations.
3. Sharing Your Information
We do not sell your information. However, we may share your information:
With Service Providers: To help us operate the Platform (e.g., hosting, analytics, payment processing).
With Affiliates: Within our corporate group for business purposes.
For Legal Compliance: When required by law or to protect our rights, users, or others.
In Business Transfers: As part of a merger, sale, or transfer of assets.
4. Data Security
We implement industry-standard measures to protect your information. However, no method of transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.
5. Data Retention
We retain your information for as long as your account is active or as necessary to fulfill the purposes outlined in this Privacy Policy. Upon termination, we may retain information to comply with legal obligations, resolve disputes, or enforce agreements.
6. Your Rights
Depending on your location, you may have rights under applicable data protection laws, including:
Accessing, correcting, or deleting your personal data.
Objecting to or restricting data processing.
Porting your data to another provider.
Withdrawing consent where processing is based on consent.
To exercise your rights, please contact us at support@zervio.com.
7. International Data Transfers
If you are located outside of the United Kingdom, your information may be transferred to and processed in the United Kingdom. By using the Platform, you consent to this transfer.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience. You can manage your cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.
9. Third-Party Links
The Platform may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their policies.
10. Children’s Privacy
The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be effective upon posting the revised policy. We encourage you to review this policy periodically.
12. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Zervio LTD
Ocean Village, 50 Channel Way, Southampton SO14 3GD
info@zervio.com
02382 544 684
By using our Platform, you agree to the terms of this Privacy Policy.